Help

Support

Help for the Cathedra apps, including Tour the Savannah Cathedral and Cathedra. If your question isn't answered here, email us at [email protected] and we'll get back to you. It helps to include your iPhone model, iOS version and the app's version.

Do I need an account?

No. Every tour works without one. Signing in only adds favorites and lets you pick up a tour where you left off. To sign in or create an account, tap the person icon at the top left of the screen.

Will tours work without a signal?

Yes. Open the app once with a connection and it downloads the tours, photos and audio to your phone. After that you can take a tour with no signal, which helps inside thick-walled churches. Open the app on Wi-Fi before your visit if you can.

The tours or audio aren't loading

Check that you're connected, then close and reopen the app to start a fresh download. If it still doesn't load, make sure you have the latest version from the App Store and some free storage on your phone.

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email. We'll send you a link to choose a new one. If you signed up with Sign in with Apple, you don't have a separate password: just use Sign in with Apple again.

How do I delete my account?

Tap the person icon to open your profile, then choose Delete Account. This permanently deletes your account, favorites and saved tour progress. You can also email us and we'll delete it for you.

Privacy

See our privacy policy for what we collect and why.

For cathedrals and churches

Interested in bringing your church to Cathedra? Get in touch.